What do I do if a customer can't post an invoice

One of the most common and frustrating issues that customers face is not being able to log in to their accounts to pay an invoice. Whether it's because they forgot their password, their username, or their account is locked, login problems can quickly escalate and damage customer satisfaction and loyalty. As a customer service representative, you need to know how to handle these situations effectively and efficiently. Here are some of the best strategies for resolving a customer's login issue.

1. attach the error

2. Assign to Finance Queue

3. Priority = Medium

4. SLA = 48 hours